Our SLA outlines clear expectations, response times, and deliverables—ensuring transparency, accountability, and consistent service quality. We’re committed to timely communication, issue resolution, and delivering results that meet or exceed agreed-upon standards throughout your project lifecycle.
Service Level Agreement
Our Commitment to Excellence
Project Kickoff
Initial consultation and project scope defined within 5 business days of contract signing.
Delivery Milestones
Website design mockup: Delivered within 3 business days of finalizing requirements.
Support Response Times
○ Critical issues (site down, campaign errors): Response within 4 hours, resolution within 24 hours.
Service Revisions
Includes up to 2 rounds of revisions per deliverable unless otherwise agreed.